1. Where are you located?
Our US office is located on 2550 NW 72 nd Ave Miami, Florida 33122 and we pack and ship directly out of our farms in Sopo, Colombia , South America.

2. Do I need a retail number to buy from you?
No, our site is opened to the public. We do have a special operation to serve retailers at lower prices you will need to register with us and send us a fax copy of your valid retail license.

3. How much in advance do I need to place my order?
Even though our site will permit you to place an order for a 48 hour delivery until 1:00 PM every day; we advice our customers to place there orders as soon as they have decided what they need.

4. How will my flowers be shipped and what lead time should I give them?
Your order will be shipped directly out of our South American farms.We only use FedEx international priority service. You should order your flowers to be delivered 24 hours prior to your arranging date. Please notice that in our delivery policy delays of up to 24 hours are contemplated and permitted so make sure your timing covers this eventuality. Your product will be so fresh and kept in cold store if delayed that you must not worry about their quality for your event, with up to 4 day lead times. Products like Hydrangeas and Callas are more delicate and should not be shipped more that 2 days in advance.

5. Do you do weddings and events?
Yes, weddings and events are a very big part of our customers. We will not arrange or design but will be glad to use our expertise to help you do it your self or refer a local designer if we trust some one in your area.For assistance go to http://www.flowerfarmstogo.com/s/home/event_form.php

6. Do prices include shipping?
Yes all our prices include shipping only Hawaii,Alaska, Puerto Rico, Canada and Saturday delivery orders will be added an extra charge.

7. How will my flowers be packed?
Our products are packed directly at the grower in protected bunches and carton boxes designed to hold the quality of your product during shipping. Go to http://www.flowerfarmstogo.com/s/home/packing.php to see tha exact images on how our product is packed.

8. Do I need to do any work on my product?
Yes, Instructions on how to handle and care for your flowers will come inside your boxes. Floral preservative will be with them as well.

9. Can I pick the colors I want ?
Yes, the Designer's Choice options that we have in most products are just that. By the bunch you can order as many colors as bunches you have in the box you choose.

10. Do you ship to Canada?
Yes, our service includes 24 hr. overnight delivery to Canada . A freight surcharge of US 15.00 per box will be charged for Canadian deliveries. You will also be charged an aproximate 10% Canadian Duties at the moment of delivery .Deliveries to Canada normally take a 24 Hr extra period do to Canadian customs clearance. To expedite this process you should create an account to get your duties charged with FedEx. Call 1800 GOFEDEX to establish this account and make sure you provede it to us with the order.

11. What if my flowers get lost or ruined during shipping.
We only use Fedex Priority International as our carrier and they have the highest punctuality and delivery rates in the market. In the event an order can't ship gets lost or spoiled during delivery Flowerfarmstogo.com will issue a full refund to your credit card. You need to inspect and take care of your product at arrival and if any problem is detected with quality you must inform immediatly to and take digital pictures of produt if possible. If damage is caused by mis handling of product please fill a claim with 1 800 GOFEDEX and call us in with this number for a refund. We will not be held liable for any inconvinience arousing for a mis delivery or damged product.

12. Why does my FedEx Track show a later date of delivery?
As your flowers will be shipped International Priority Overnight, the FedEx system shows a customs clearance of 24 hours more, but our agreement with FedEx is that product will be delivered next day normally before 10:30 am. We recommend to place weekend event flower needs to be delivered on Thursdays; if any problem should arise your product will still be with you on time. Saturday deliveries on delayed product normally encounter problems in the FedEx network.

13. Do my flowers need to open?
Yes, Our flowers are cut in bud stage and shipped with all their outermost gaurd petals for protection during delivery. Following the instructions in the box will take them to the open point you need. Allow at least 24 hours in water for product to fully open. Light is another regulating factor on the speed they open as well.

14. Why do I only see 13 roses in each bunch?
To better fit in boxes and protect your flowers during travel, we pack our flowers in to layer bunches, you will have your complete amount when you open your bunch.

15. How do I care for my flowers?
Tropical Flowers:
1. Re Cut Stems one inch with a sharp cutting tool.
2. Place flowers in fresh tab water
. 3. Place container in location of moderate temperature and very good daylight.
Hydrangea:
1. Maintain the original packing if longer cooler storage periods are possible
2. Remove Hydrating bags and moths.
3. Cut the stems ½ in a diagonal cut with a sharp tool.
4. Place flowers in fresh tab water solution with a floral preservative.
Fresh Cut Lilies:
1. Lilies unlike other fresh cut flowers take at least 3 days to open.
2. Fill container with fresh clean water and add flower food as directed on the packet.
3. Cut with a diagonal, trim 1´´ or more from each stem.
4. Gently remove sleeve tearing it apart from each bunch.
5. The stems should be immersed in water to re-hydrate for 8-10 hours.
6. If you fill the opening process is going to slow for your needs, let the flowers dry out all the water and stress them for a couple of hours in good light, you will see them open and then cut and re-hydrate immediately adding 100 grms. of sugar per gallon of water.
7. Place container in location of moderate temperature; avoid drafts and heat sources.
8. For longest vase life, re-cut stems and change the water every other day Rose Petals and Flower Leis:
1. Un pack your product immediately after arrival.
2. Al product will have protective bags,that will need to be cut and removed if the product is going to be used in the next hours.
3. If the product is not to be used until further dates let it cool of with our removing the protective bag and place it in the refrigerator in a vegetable compartment that has no vegetables in it.
4. Do not keep the product in the refrigerator before use for more than 3 days.
5. If product looks wilted, after you let it obtain room temperature, immerse in water for a couple of minutes and it should come back to life.
Roses:
1. Fill a container with fresh clean water and add flower food as directed.
2. Cutting on the diagonal, trim 1” or more from each stem.
3. Remove all lower foliage so that none will remain below water level.
4. Remove the “guard petals” on each bud. This are the outermost petal left on to protect the bud during shipment.
5. To revive a drooping flower, re-cut the stem and submerge the entire rose in water, straightening the stem and head. After an hour or so, remove from water and place it back in the vase.
6. For longest vase life, re-cut stems and change the water every other day.
Other Fresh Cut Flowers:
1. Fill a container with clean fresh water and add flower food as directed on the packet.
2. Cut a diagonal, trim of 1´´ or more from each stem.
3. Gently remove sleeve tearing it apart from each bunch.
4. Romove all foliage that may fall under water.
5. Place flowers in fresh tab water to re-hydrate for 8-10 hours minimum.
6. Place container in location of moderate temperature, avoid drafts and heat sources.7. For longest vase life, re-cut stems and change the water every other day

16. How can I Help my flowers open faster?
Most products take 24 to 48 hours opening to a nice point. Products like Tropical Flowers, Lilies and Stars of Bethlehem could take up to 4 days. The best way to let your flowers open is to order them with enough time to complete their opening process, but of you find your self in a situation where do to a delay you do not have time enough take one or more of the following procedures:
1. Add 100 grms of sugar per Liter of Water. Re-cut stems ½ Inch with a sharp knife. Put flowers in sugar solution and expose them to permanent and good amounts of day light or bulb light during the nights ( bathrooms are a great place to keep the lighted.
2. With your mouth or a soft cool blower blow the center of the flower and direct it so it evenly opens bud. ( Good for roses and Carnations not for Lilies)
3. In flowers of a strong head like Birds of Paradise and Heliconias you can open the bud with your hands taking care of not damaging them by excess force.

17. Will the flowers look like a gift item?
Flowers are always a gift item. Our packing is very neet and profesional but it is not upscaled for gift looking. Since your flowers ship direct form our South American Farms an invoice needs to come in the outer pouch for US Customs clearance purposes. Your special some one will have to arrange them and put in all their love for you as they do.

18. Is my product going to look exactly as the published pictures?
Do to the natural nature of the product the intensity of color can be affected during diffrent seasons and because the effect of light and resolution on the published pictures you must take them only as a very good aproximation of the products shape and color, varieties may change. In ordering with us you accept this condition.